| Frequently Asked Questions - FAQs | |
Q: I forgot my password. Can you send me my password? Top
A: Yes. Simply click the "Forget Password" option in the ParentalControl Bar menu on the far left of the toolbar and an email with your current password will be sent to the parental email address that was entered during installation.
Q: What is CHILD MODE? Top
A: When the toolbar is in  , adult websites or websites that you, as the parent, have added to the CHILD BLOCKED LIST are blocked. They cannot be accessed. We suggest that you put the toolbar in CHILD MODE before you allow your child to access the internet. If you, the parent, wish to surf the internet, put the toolbar back into PARENT MODE.
Q: What is PARENT MODE? Top
A: When the toolbar is in  , all websites on the internet can be freely accessed. No websites are blocked. We suggest that only PARENTS or GUARDIANS surf the internet while the toolbar is in PARENT MODE.
Q: How do I change between PARENT MODE and CHILD MODE? Top
A: Simply click the status icon displayed on the toolbar and enter your parental password when prompted.
Q: I am the parent and I like to surf the internet with the toolbar in CHILD MODE, do you recommend this? Top
A: No. We strongly suggest that parents DO NOT surf while the toolbar is in CHILD MODE. We find that many parents will mistakenly add unwanted websites to the CHILD SAFE LIST by surfing with the toolbar in CHILD MODE. For this reason we STRONGLY SUGGEST that parents only surf the internet with the toolbar in PARENT MODE.
Q: What is the CHILD BLOCKED LIST? Top
A: Any website added to the CHLD BLOCKED LIST will be inaccessible while the toolbar is in CHILD MODE.
Example: Although myspace.com is not a sexually explicit website, you as a parent or gaurdian may prefer to restrict access to this site. Simply add the site to the CHILD BLOCKED LIST and myspace.com will be blocked from view whenever you activate CHILD MODE.
Q: What is the CHILD SAFE LIST? Top
A: Any website added to the CHILD SAFE LIST will be accessable at all times while the toolbar is in CHILD MODE.
Example: Your child likes myspace.com. However, myspace.com is blocked while the toolbar is in CHILD MODE because myspace.com contains dynamic content. You, as the parent have visited myspace.com and determined that it IS appropriate for your child. Simply add myspace.com to the CHILD SAFE LIST and now myspace.com will be accessable by your child while the toolbar is in CHILD MODE.
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Getting Started |
Installation Problems
1: I am getting ActiveX error message when trying to install the Parental Control Toolbar? Top
Your Internet security settings might be on High. This setting will prevent ActiveX controls from running. To install the Parental Control Toolbar, you must have ActiveX controls enabled. To do this, follow these simple steps:
- From your browser, select Tools > Internet Options
- Click on the Security Tab
- Click on the Internet icon in the window
- Change security setting to Medium
- Click OK
2:I am using Windows NT or 2000, but the toolbar will not install properly?
Check that you are logged in to your computer as the 'System Administrator'. You must have administrative privileges in order to install applications on your PC.
3: I followed the instructions in this FAQ but my installation still fails. What can I do?
If you still have trouble installing the Parental Control Toolbar, contact our technical support.
System Requirements
What are the computer requirements for running the Parental Control Toolbar?
- Microsoft Windows (98, ME, NT4 sp6, 2000 or XP)
- Microsoft Internet Explorer version 5.0 or greater.
Software Updates
How will I know when a new version of the Parental Control Toolbar is available to download? Top
The Parental Control Toolbar has an auto-update system. Users are notified when an update is made to the toolbar’s DLL. To ensure a flawless update, a warning is issued if more than one instance of Internet Explorer is opened.
Privacy
We do not collect any personally identifying information and therefore will not and cannot sell or otherwise distribute any personally identifying information to third parties.
We reserve the right to gather information regarding the type and version of internet browser you use, as well as your internet service provider. We compile this information in furtherance of our efforts to have the ParentalControl Bar service available to you 24 hours a day, 7 days a week.
We also reserve the right to distribute compiled, anonymous data to third party companies and organizations for the purposes of evaluating data, maintaining the toolbar system and service, and evaluating websites not currently in our system.
The ParentalControl Bar is a learning service in that it compiles data on websites that we have not yet rated and that users have attempted to access. Then, on an ongoing basis, we take these most popular unlabeled websites, evaluate the content, and add to our Global Label List. For that reason we will collect information about attempted and/or successful visits to websites from/on your computer. No personal data will be collected, even if you enter personal information on a given website.
Our Privacy Policy may be revised from time to time as necessary and as new features are added. In the event of a change, we will post revisions to our policy on our website along with the date of the last revision. Because we do not collect personal information, we cannot email users notifying them of updates, so please check our website for information regarding revisions to this privacy policy.
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Troubleshooting |
Changing Parental Settings
Accessing websites
Blocking websites
Problems Uninstalling
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Toolbar Features |
Need Further Assistance? |
